Orders inside the USA is free shipping, Orders OUTSIDE the USA will be sent an invoice for shipping once it has been calculated.We personalize and ship most items within 2-3 business days, if needing it faster or by a specific date please contact us at 740-304-3318 or firstname.lastname@example.org to request an invoice for overnight express shipping, there is an additional charge for the overnight shipping. If you do not request the overnight shipping it will be shipped normally as soon as the order processes. Items ship first class and priority (depending on the item) and they each have a tracking number for delivery confirmation. Please check your spam folder often as they may need to contact you and many of our emails go to the junk/spam folders.
Returns are not accepted on personalized items unless there is a mistake in the personalization on our part. Once an order is placed it cannot be cancelled as the process dept. starts processing as soon as the orders are placed. Please read detailed information before placing any orders so there is no confusion. Most of our items have to have background so if the photos are sent and do not fit as you think they should that is not a printing mistake on our part since you are asked to email if unsure before placing order.